FAQ’S
1. What is your cancellation policy?
We kindly ask for at least 48 hours’ notice for any cancellations or rescheduling. Changes made within 48 hours may result in a 50% service charge.
2. What happens if I’m running late?
If you’re running behind, please let us know. We’ll always do our best to accommodate you, though services may need to be adjusted to stay on schedule.
3. Why do some services require a consultation?
Customized services—especially blonding, color corrections, and extensions—often require a consultation to ensure we can achieve your desired result safely and effectively.
4. Can I book all services online?
“Select services are available for online booking. For more customized or transformative services, we recommend calling the salon so we can guide you to the best option.”
5. How long will my appointment take?
“Timing varies depending on your service and hair goals. We’re happy to provide an estimate when booking so you can plan your visit accordingly.
6. What is your gratuity policy?
Gratuity is always appreciated and may be provided via cash, check, or Venmo. We do not accept gratuity on credit cards at this time.
7. What if I’m not satisfied with my service?
Your satisfaction is very important to us. Please reach out within 7 days of your appointment so we can make any necessary adjustments.
8. Do you offer consultations before booking?
Yes—we offer consultations to discuss your goals, pricing, and maintenance so you feel confident before committing to your service.
9. Why might my appointment need to be rescheduled?
On occasion, scheduling adjustments may be necessary due to changes in stylist availability. If this happens, we will contact you promptly and provide alternative options.
10. How should I prepare for my appointment?
We recommend arriving with clean, dry hair (unless otherwise instructed), inspiration photos if you have them, and an idea of your maintenance preferences.
If you have any other questions please inquire in the form below.